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Jurnal Administrasi Kesehatan Indonesia

JAKI
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Published by Universitas Airlangga

ISSN : 23033592 EISSN : 25409301 DOI : -

Core Subject : Health,

Health Professions

Jurnal Administrasi Kesehatan Indonesia (JAKI) is a scientific journal that contains editorials, research articles, and literature reviews related to the scope of the management, organization and leadership in health institutions. This journal is supported by practitioners and scientists from various institutions which involve expertises in health management and health organization. JAKI (p-ISSN 2303-3592, e-ISSN 2540-9301) has mission in developing knowledge in health administration through publication. Based on this mission, this journal aims at facilitating numerous experts in the field of Health Administration to share their ideas and scientific studies in order to improve the quality of healthcare services.

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Articles 10 Documents

Search results for , issue " Vol 3, No 2 (2015)" : 10 Documents clear

CUSTOMER GAP IN BPJS KESEHATAN CENTER SERVICE Handini, Indira Probo; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTAfter almost 2 years implementation of National Health Insurance (JKN) held by Health Social Insurance Organizing Board (BPJS Kesehatan), many evaluation needs to be done. One of them is BPJS Kesehatan Center located in hospital that provide direct service for patients who referred by the First Level Health Care (FKTP). This studyaim to analyzecustomer gap betweenexpected serviceand perceived service patientsinBPJS Kesehatan CenterRSALdr. RamelanSurabaya. This is an observasional study and cross sectional analytic design. Sample were in equal to 95 people and collected by systematic random sampling. Samples were outpatients who ever used BPJS Kesehatan Center service in RSAL dr. Ramelan Surabaya. Data were collected by questionnaires and calculated by Customer Gap to identify the differences between expected service and perceived service. Data were processed by Wilcoxon Sign Rank Test (Î± = 0,05). The results showedmost respondentshadvery high expectationsandreceived quite good services. Wilcoxon SignRankTestshowedthere is a differencebetweenthe expected service and perceived service (p = 0,000). This studyconcluded that customer gap in all aspects of BPJS Kesehatan Center service, such as competency, responsiveness, assurance, empathy, communication, caring, dan physical environment. Negative result indicates that expectedservice (ES) is greater than theperceived service(PS). Respondentsare not satisfiedwith the overallperceived serviceatBPJS Kesehatan Center.Keywords : BPJS Kesehatan Center, customer gap, expected service, perceived serviceÂ Â Â Â Â Â Â Â Â

THE RELATIONSHIP OF INDIVIDUAL CHARACTERISTIC TOWARDS PRODUCT QUALITY ASSESMENT OF OUTPATIENT PHARMACY Ruditya, Ade Nurma; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTPharmacy services in hospitals need special attention to achieve effectiveness and efficiency of quality dimensions. Achievement of customer satisfaction figures in Dr. Moewardi Pharmacy Hospital Surakarta didnt meet hospital standards that set in the amount of â¥ 80% over the years 2013 to 2014, especially in the outpatient pharmacy. The purpose of this research is to study the relationship between the individual factors of patient (age, sex, educational level, employment status, income level) to product quality assessment in an outpatient pharmacy. This research is an observational analytic with cross sectional study design. Data was collected by interview using a questionnaire. Analyzed using univariate and bivariate analysis. The Results of the analysis of the factor that were significantly associated with the assessment of product quality are age and employment status. The majority of respondents give high scores for product quality assessment. Individual patient factors associated with product quality assessment in outpatient pharmacies are age and employment status. Need to maintain the quality of existing products, and specifically to the dimensions of the products features need to increase in order to better product quality.Keywords: pharmacy services, individual factors, products quality

ASSESSMENT OF COORDINATION BETWEEN UNITS IN HOSPITAL BY HIGH PERFORMANCE WORK PRACTICES Sari, Intan Permata; Wulandari, Ratna Dwi
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTThe survey about coordination in hospital showed that the coordinaton between units have low score including the lack of communication and problem solving between units. The objectives of this study is to describe coordination in hospital considered by high performance practices that consist of 5 items : selection for cross-functional teamwork, rewards for cross-functional teamwork, cross-functional teamwork conflict resolution, cross-functional meetings, and cross-functional boundary spanner. This research is descriptive study using cross sectional design. Samples or respondents are 16, selected using purposive sampling according to the units which their function and job still related with the medical service in the hospital. The result showed that there are a specific criteria to select their employee. The most responden said that education level is the most important criteria for the selection. There is a reward for the best employee those are trophy and some money given to the best employee and the best group of the months. There is conflict resolution through the meeting with the supervisor and director to discuss their problems. There is functional meeting that is weekly report, and there is boundary spanner to coordinated with the other unit if they have problems. This study conclude that coordination in hospital can complete four items of performance work practice, but aspect cross-functional meetings still not working properly. Therefore, it needs to be repaired because this meeting is important to discuss about development of the medical service in this hospital.Keywords :Coordination, high performance work practices, medical service

THE EFFECT OF APPLYING THE PRINCIPLES OF LEADERSHIP, EMPLOYEE INVOLVEMENT, AND CONTINUOUS IMPROVEMENT ON EMPLOYEE JOB SATISFACTION Prasanti, Aderia Putri; Damayanti, Nyoman Anita
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Job satisfaction rate of Rumah Sakit Mata Undaan Surabaya (RSMU)âs employees increasedfrom 76,92% to 78,92% in 2012-2013. Unfortunately, in 2014 this rate decreased to 74,91%. The target set by management is 80%. Therefore, job satisfaction rate of RSMUâs employees has not reached the target. The aim of this study is to analyze the influence of leadership, employee involvement, and continuous improvement principle implementationtowards the job satisfaction of RSMUâs employees. This study used observational method with cross sectional design. The data was obtained through questionnaire with simple random sampling involving 90 employees as the sample of the research. The next step is analyzing the data analytically by using logistic regression test univariate (Î±=0,05) to examine the influence of leadership, employee involvement, and continuous improvement principle implementation towards the employeeâs job satisfaction. The test result indicates that there are influences of two principles implementation towards the employeeâs job satisfaction. Those principles, on the one hand, are leadership (sig=0,002) and continuous improvement (sig=0,006). On the other hand, the implementation of employee involvement does not affect the job satisfaction.Keywords :Employee job satisfaction, leadership, employee involvement, continuous improvement

SUITABILITY BENEFIT PACKAGE THAT RECEIVED BY THEPARTICIPANTS OF INSURANCE IN THE HEALTH CARECENTER UNIVERSITAS AIRLANGGA Setiawan, Iwan; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTBenefit package provided for policyholderis expected to be in accordance with policyholderâs expectations. This research aimed to evaluate the conformity of the benefit package received by policyholder in Airlangga Health Care Center.This was descriptive study with cross sectional design. Data analysis quantitative with observational data.The population was all employees of Airlangga Health Care Center. The results of this study show that the total cost of health care in the PLK-UA in 2009 amounted to IDR 1.232.974.580, while the income was IDR 1.309.680.000. Based on the result, the calculation shows that the benefit package received by policyholders is worth the premium paid in the amount of IDR 60.000 per year.These conclutionis the implementation managed care insurance system that provides maximum service to policyholders by means of giving back the premium thathas been paid by the policyholders in the form of benefit package or development of facilities and infrastructure. However,revised service package provided by Airlangga Health Care Centershould be reconsidered in order to meet the expectations of policyholders.Keywords:benefit package, health insurancepremium, policyholders

ANALYSIS OF EFFECT COMMUNICATION, LEADERSHIP AND TEAM WORK FOR EMPLOYEE DISCIPLINE OF X HOSPITAL SURABAYA Dila, Afifah Nasyahta; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTDiscipline is one of significant factors that increase the employeeâs perfomance. One of discipline indicators is absenteeism. Absenteeism rate of employee in 2014 was high especially for alpa (22,35%). Purpose of this research analyze communication, leadership and team work influence to discipline employees.This research using cross sectional method. Respondents are 36 employees. The sampling through stratified random sampling. The location is in a hospital. The result of this research showed the effectivity of communication level is in moderate cathegory (50%). The hospital leadership has supported employees to be discipline (50%). The effetivity of team work level is high (77,8%). The result of linier regression tests between dependent variable with several independent variables showed that communication (p=0,024) and teamwork (0,004) variables influence employees discipline.Based on the results, to enhance the effectivity of communication by regulating information flow and utilizing feedback. To enhance the effectivity of team work by making an event can increase the flexibility, cohesivity, viability dan communication team such as outbound.Keywords: communication, discipline,Â leadership and teamwork

CORELLATION BETWEEN MARKETING MIX OF NURSING CARE WITH PATIENT LOYALTY Rita, Nova
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTHigh public interest to go abroad for treatment need to be a particular concern for hospitals in the country. The hospital is not only able to create berkelualitas services but also need to create loyalty to the patient. Loyalty will be created if any implementation of nursing services mix well done. This study aims to determine the relationship of nursing mix shipping services with patient loyalty. This type of survey research with cross sectional analytic study with a sample of 68 people. The way to get the sample with stratified proportional is random sampling. The research result was analyzed by using chi square and logistic regression test. The result of research showed that there is a significant relationship between the marketing mix with nursing service ( product, place, price, promotion, people, and process, as well as physical evidence) with the patient loyalty in which score p > 0,05. A conclusion of the research is simplified that there is a relationship between the marketing mix with hospital service for the patient loyalty. The relationship could be seen at people variable and health insurance with patient loyalty. The development division for service and marketing at hospital is necessary to apply the specific cost as to promote the old patient and the qualified service of nursing. The other major focus want to develop the healthy service of nursing treatment, also provide the patientsâ satisfaction, thusÂ it make patientsâ loyalty on the installation of hospitality of Ambun Pag.Keywords: mixed, marketing, loyalty, patients

PARTNERSHIPS SYSTEM ANALYSIS IN IMMUNIZATION PROGRAM BASED ON THE ROLE OF FORCES THE VILLAGE, MIDWIFE VILLAGE, AND SOCIETY Arifada, Aqsha Yuldan; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Sumenep regency as the most eastern districts in the region Madura have not been able to meet the target of Universal Child Immunization (UCI) coverage in accordance with the Minimum Service Standards (SPM) Indonesian government. Application of the village partnership system is expected to increase the scope of UCI in the village. This research is aimed to analyze the inputs, processes, and outputs the village partnership system is based on the role of village officials, village midwives, and society. This study uses observational descriptive with cross sectional design. Samples were collected using stratified random sampling method consist of the villages, midwives, and community groups. The result showed that the majority of village officials, midwives, and community groups unoptimal in partnership system in the village, so the need to improvements to the village partnership system is good an solid. There was no significant effect of the variables role of village officials and midwives to result UCI village coverage. On community variables, the process of partnership, and the result of partnership, there are several variables that have significant influence. Based on the survey result it can be concluded that the system of partnership in the area Puskesmas do not use the integrated partnership model, but using a network model of partnership.Keywords: community development, immunization, partnership, Universal Child Immunization

ASSESSMENT OF HEALTH CENTERS AND HOSPITALS ABOUT THE EFFECTIVENESS OF MATERNAL REFERRAL SYSTEM IN SURABAYA DISTRICT Yonara, Stevie; Wulandari, Ratna Dwi
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACT More than 80.0% maternal deaths occured in hospital in Surabaya between 2012-2014. Most of them who died in hospital were referral patients from midwife, private clinics, and public health centers. This study assessed the effectiveness of maternal referral system based on perspective of public health centers and hospitals in Surabaya. This was a descriptive cross sectional study. Samples were 43 public health centers in Surabaya and two main referral destination hospitals. Data was collected by interviewing one representative midwife in each public health center and hospital. This study showed that a total of 81.4% health centers assess that maternal referral system in Surabaya District was quite effective. While, one of the hospital assessed quite effective, and the other assessed less effective. The reason was because public health centers difficulty to contacting hospitals about referral, hospitals often rejected referral case, pregnant women often do self-referral to hospital, and incompatibility referral reason by most of public health centers. So it was necessary to repair maternal referral system at Surabaya based on identification of each variables in effectiveness of maternal referral system.Keywords: effectiveness, hospitals, maternal refferal system, public health center

WAITING LINE ANALYSIS PATENT DRUGS SERVICES IN PHARMACY OUTPATIENT SERVICES Sujoko, Aris; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTDuring 2013 until 2014, pharmacy outpatient services had not reached indicator of the standard minimum service. The average time of respons time was over the standard minimum service. It caused complain from patient, in 2014 the highest complain was 83% about time services. The objective of this research was to find better model queueing system to decrease the waiting time. This study is a quantitative descriptive study with cross sectional design and observational method. The sample calculated by proportional random sampling formula, with 74 prescription and collected by accidental random sampling in peak time. Primary data was obtained by observation and secondary data was collected from documentations in pharmacy outpatients service. The highest service time occured in drugs preparation process with 3.71 minutes and the highest waiting time occured in last checking drugs process. The highest utilization rate occurred in drugs preparation process with 256% and after simulation became 73% with increased service rate in 81%. The lowest utilization rate occurred in giving drugs process was 19%. The conclusion from this study was the drugs preparation process had high workload and caused queueing. A suggestion from this research was to add workload for giving drugs process to help drugs preparation process.Â Keywords: outpatient pharmacy, queueing system, simulation

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